There is a file called resetpass.bat that will reset the username and password for the Administrator account to username: admin and passward: admin
Depending on the product this will be under the Symantec Protection Center or Symantec Endpoint Protection Manager folder but the file location is always under the \Tools folder.
1. Open Windows Explorer on the computer where you run Symantec Endpoint Protection Manager.
2. Change directory to the
3. Double-click the resetpass.bat executable file. The password is reset to the default password.
4. Be sure to change the password immediately.
Once this has been done you may see the error “The administrator account is locked.” You will need to wait 15mins before logging in, if you try to login before the 15min timeout expires the timeout will reset back to 15mins.
